How to delete your account

1. Delete in the app

The account is deleted by the parent:

• sign in to the app with the parent account;
• open the “More” tab and go to “Settings”;
• choose “Delete account” and confirm.

2. Delete by request

If you cannot sign in or have uninstalled the app, write to eupoplavsky@gmail.com from the email address you use for Google sign-in. State that you want to delete your Zvychka Kids account. We may ask you to confirm the account is yours. Requests are processed within a reasonable time.

3. What will be deleted

• the parent account and sign-in data;
• the family and all children’s profiles, including names and PINs;
• tasks, schedules, stars, rewards, achievements and statistics;
• photos and videos of reports;
• push notification tokens.

4. Good to know

• Deletion is permanent: family data cannot be restored.
• Children lose access to the app, because their profiles belong to the parent’s family.
• Deleting the account does not cancel an active subscription. Cancel it in the App Store or Google Play to stop charges.
• We may keep some data longer if the law requires it. Backups are removed within a reasonable time.

5. Delete a child’s data without deleting the family

A parent can delete an individual child profile in the family section, or report media in the review section. If that does not work, write to eupoplavsky@gmail.com.